Frequently Asked QuestionsWe believe that a major part of providing the best possible customer service is being as open and honest as possible with our customers. Whether this is the first time you've used Edinburgh Car Hire or you're a returning customer we want to make sure you have a great experience with no nasty surprises or hidden fees.
Listed below are some frequently asked questions relating to our business and the car hire services that we provide in Edinburgh. If you still have a question, whether you have made a reservation or not, please contact us and we'll be happy to advise you as best as we can.
What is included with my car hire in Edinburgh?
When you hire a car from Edinburgh Car Hire the price you pay will normally include insurance cover in the event of an accident, theft of the car and for your personal liability (subject to an excess). Any charges for premium sites like Edinburgh Airport or Edinburgh City Centre along with all taxes are included. You will be allowed unlimited mileage and will be provided with breakdown assistance in the event of a mechanical failure. It is important to check what is included with the specific car class that you wish to hire as this can vary in certain cases, you will be able to see exactly what is included on the booking page.
What types of car do you provide?
We offer a wide range of vehicles to suit the individual needs of our customers. Please take a look at our vehicle categories page for more information about our vehicle selection.
Do you offer van rental in Edinburgh?
We recommend that you visit Edinburgh Van Rental if you are looking for van rental in Edinburgh and the Lothians. You can also hire a van by using our booking engine and selecting the "Van/Minivan" option.
How old do I have to be to hire a car in Edinburgh?
Although the minimum age for driving in Edinburgh is seventeen, we can only offer car hire to customers who are twenty one years of age or older. A minimum age may apply to certain categories of vehicle (e.g - prestige or sports) and in the case of a driver aged between twenty one and twenty four there may be a "Young Drivers Charge" payable.
Where are you located in Edinburgh?
We offer car hire at five locations around Edinburgh. Please see our locations page for further information.
Who provides your vehicles?
We work with the leading car hire brands such as Avis, Europcar, National and Thrifty amongst others to guarantee vehicle availability and offer the best possible car hire service at the lowest possible price.
What are your opening hours?
Our opening hours vary depending upon your chosen location, again please check our locations page for further information.
When will payment be taken from my credit or debit card?
When you make a reservation we will only take the amount shown from your card at the time of booking. Any remaining balance is due at the hire desk. The amount payable to reserve the vehicle and the amount due on collection of the vehicle will be clearly shown on the booking page before we ask for your payment details.
What documents do I need to show when I collect my car hire?
You should bring your full drivers licence (if from the UK this means both the paper part and the credit card part if you have a new style licence) along with at least two forms of identification which show your address and another form of photographic identification (e.g - two utility bills and a passport). You must also bring a valid credit card to be used as a deposit for the vehicle.
Can I add an additional driver to my vehicle?
Yes, you can add as many additional driver as you wish, either on the booking page or at the hire desk.
Can you provide satellite navigation with my car hire?
Yes, you can hire a satellite navigation system with your car hire, you can select this option on the booking page or add it to your car hire at the hire desk (subject to availability).
Can you provide baby/infant seats with my car hire?
Yes, you can hire a baby or infant seat(s) with your car hire, you can select this option on the booking page or add it to your car hire at the hire desk (subject to availability).